Rating calculations

Here's an explanation of how our rating system works.

The rating scale goes from 1 (lowest) to 5 (highest).

Insurance Agent rating questionnaire

Recommendations: Would you recommend this agent?

• [ 5 ]  I would recommend him/her with pleasure
• [ 4 ]  Probably yes
• [ 3 ]  Not sure
• [ 2 ]  Most likely not
• [ 1 ]  Never

Insurance rates: How competitive his/her rates are?

• [ 5 ]  Always has the best rates
• [ 4 ]  Mostly has competitive rates
• [ 3 ]  Average
• [ 2 ]  Bellow average
• [ 1 ]  Insane!

Personal experience: Rate your personal experience with this agent

• [ 5 ]  Extremely satisfied
• [ 4 ]  Somehow satisfied
• [ 3 ]  Neutral
• [ 2 ]  Not very satisfied
• [ 1 ]  I am still stressed

Reliability: How reliable is this agent?

• [ 5 ]  Always punctual and trustworthy
• [ 4 ]  Usually reliable
• [ 3 ]  Somewhat reliable
• [ 2 ]  Usually late
• [ 1 ]  Always late and unreliable

Competency: Rate the ability to successfully perform service

• [ 5 ]  Gives good explanations and offers alternatives
• [ 4 ]  Good
• [ 3 ]  Satisfactory
• [ 2 ]  Not very competent
• [ 1 ]  Sloppy and incompetent

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Office rating questionnaire

Recommendations: Would you recommend this agency?

• [ 5 ]  Certainly yes
• [ 4 ]  Most likely
• [ 3 ]  Not sure
• [ 2 ]  Probably not
• [ 1 ]  Never

Stress factor: How stressful is to have dealings with them?

• [ 5 ]  Pleasure to work with them
• [ 4 ]  Mostly pleasurable
• [ 3 ]  Not sure
• [ 2 ]  Somehow stressful
• [ 1 ]  I am still stressed

Insurance fees and charges:

• [ 5 ]  Minimal
• [ 4 ]  Could be lower
• [ 3 ]  Average
• [ 2 ]  I am not happy
• [ 1 ]  They are greedy

Rate comprehensibility of their products: How understandable their insurance products are?

• [ 5 ]  All paperwork is clear and short
• [ 4 ]  Mostly I understand terms used
• [ 3 ]  Not sure
• [ 2 ]  I think I can understand some parts
• [ 1 ]  Written to confuse clients

How would you rate their employees?: Rate agents

• [ 5 ]  Excellent
• [ 4 ]  Good
• [ 3 ]  Not sure
• [ 2 ]  Not very useful
• [ 1 ]  Incompetent and lazy

How would you rate their services/results/products?: Rate services or products

• [ 5 ]  Excellent products/services
• [ 4 ]  Good
• [ 3 ]  Not sure
• [ 2 ]  Not very satisfied
• [ 1 ]  Low quality and/or poor performance

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Rating scheme

We use the following scheme to convert the number scale into descriptive ratings: